ISO 18788 – Security Operations Management System (SOMS)

ISO 18788:2015 provides a framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving the management of security operations.

It provides the principles and requirements for a security operations management system (SOMS). ISO 18788:2015 provides a business and risk management framework for organizations conducting or contracting security operations and related activities and functions while demonstrating:

a) conduct of professional security operations to meet the requirements of clients and other stakeholders;

b) accountability to law and respect for human rights;

c) consistency with voluntary commitments to which it subscribes.

ISO 18788:2015 is applicable to any organization that needs to:

a) establish, implement, maintain and improve an SOMS;

b) assess its conformity with its stated security operations management policy;

c) demonstrate its ability to consistently provide services that meet client needs and are in conformance with applicable laws and human rights requirements.

Why is Security Operations Management System important for you?

The importance of ISO 18788 stands on the ability of the organization to detect appropriate legal and regulatory guidelines and also support business functions and the supply chain. This standard is appropriate for any kind of organization involved in conducting or contracting security operations. The ISO 18788 certification helps you to establish, implement, maintain and improve a Security Operations Management System and at the same time assures that the organization has implemented effective management controls.

In addition, it demonstrates the organization’s commitment to continuously provide qualitative services that meet customer’s needs, protect the customer’s and organization’s reputation, while adhering to applicable laws and human rights requirements. 

Benefits of ISO 18788 Security Operations Management System

·        Provide reliability and establish effective Corporate Governance

·        Strengthen credibility and protect reputation

·        Ensure the quality and professionalism of security organizations

·        Establish sustained customer improvements

·        Provide confidence to customers, governments and communities

·        Increase the potential of operational success

Is ISO 18788 applicable to my security company?

If you are operating a private security company, or even a public security company or institution (such as a municipal police department), having a quality management system is always a useful tool. The idea really is similar to looking at yourself before you go out that door to sell. Did you comb your hair, did you shave, are your shoes polished? Take a good look in that mirror and smile! Same is true for a private or public company, they have a product or service, and before it goes “out the door” it should be inspected. That way we reduce the number of “returns” on the product or service. The essential concept here is quality management.

A security company operating in conflict zones around the world, will have to do the same thing. There is an internal audit process first, then when certain subcomponents of the product or service are not in conformity, they can be corrected before they go out into the market place. At a certain point of time, the company to be in “conformity” and that this state of conformity is recognized by a third party, it may choose to be certified.

A company certifying to an ISO 9001 standard shows by doing so that it conforms to a quality management system (QMS). That, in and of itself, that certification, places a company in a more competitive position in the market place. But all companies are not the same, a security company operating in a complex environment where they have to seriously consider issues of use of force and its impacts on human rights should certify with the ISO 18788 standard. Think of the ISO 18788 as an ISO 9001, but with an enfasis on use of force issues and human rights.

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